Support & Maintenance

We keep more than 70 apps running properly.

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EXE Software provides support and maintenance services to help you keep your software and hardware environment running properly throughout the entire lifecycle of your project. Once the technical part is done and the project has been implemented, you can rest assured it will stay functional, secure and up to date, due to our dedicated support team and quality services.

The support and maintenance services we offer go in two directions: you can either have a software project developed by our company, or you may already have an application running. Either way, we will eliminate issues and help you have the solution running smoothly. EXE Software’s support team has deep knowledge and experience of web concepts and uses a well-defined set of long term or transition assessment processes, in order to deliver customized, affordable and highly responsive support.

This includes:

Ongoing technical support (bug fixing, problem analysis and resolution)
Enhancements (modifying an app to incorporate new business functionalities or change technical requirements)
Technical improvement (optimization, restructuring, rewriting)

EXPERIENCE

Although we focus on Enterprise Software (Enterprise Application Software – EAS) solutions, our support team can keep a wide variety of projects running smoothly. These include enterprise application integration (SAP, SAP Business One, News Page), business workflow management, master data management, collaboration applications, project management, travel & expenses management, order processing, accounting, inventory management, enterprise resource planning (ERP), business intelligence (BI), financial analysis and forecasting, sales and operations planning (S&OP), human resource management and customer relationship management (CRM).

We provide support and maintenance for apps used by our clients in industries such as:

Wholesale and Distribution
Retail
Financial Services
Business Services
Transportation and Storage
Computer and Electronics
Energy and Utilities
Health and Pharmaceuticals
Software and Internet

The areas where our customers come from are:

Europe (almost all countries)
North America (USA, Canada, Mexico)
South America (Brazil)
Asia (Japan, South Korea, Thailand, Malaysia, Philippines)
Africa (Egypt, South Africa, Tanzania)

Methodologies

AGILE

WATERFALL

Competencies / Technologies

EXE Software’s support team has advanced knowledge and experience of .NET, CFMX, SSRS, SSIS, SQL Server data warehouse.

Support & Maintenance