Support & Maintenance

Make sure your IT acquisition answers your needs on the long term

A short description and you are set to go!

When you decide to invest in a software solution for your company, you need to make sure it will be available without interruptions, will always perform at the highest standards, and will constantly adapt to your business needs, in the long term.

EXE Software provides support and maintenance services after implementation, both for solutions developed or customized internally and for applications developed by other IT companies.

Our team has deep knowledge and experience and uses a well-defined set of procedures and management tools, in order to deliver customized, constant and qualitative support.

How we work

Once we start a software development or product implementation project, EXE Software provides technical support and maintenance services, on demand.

Thus, from the earliest stages of a project, we will assign the solution to one of our technical support teams, so that they are constantly connected and get to know all the particularities of the application in depth by the end of the implementation.

If the software solution has been developed by another company, it should be based on technologies our team is already familiar with.

Besides that, we need to have access to all the documentation used in the development process, as well as the source code. Our team will also need a handover period so that it can get used to technical specifications and business needs that will be addressed by the application. If you already know what the functionality issues are, our team will check the source code, identify the faults and offer improvement suggestions.

To make sure communication is flawless and all support and maintenance demands are dealt with efficiently, EXE Software can also provide a dedicated management tool.

*The services concern Level 3 technical support, according to ITIL standards.

  • Technical support demand
  • Project evaluation
  • Feedback & deadline
  • Fixing the incident
  • Notifying the fix
  • Fix confirmation

Technologies

Our specialists have experience in developing Web, Mobile and BI solutions using the following technologies:

  • .NET MVC
  • Entity Framework
  • ASP NET
  • ASP NET CORE
  • Microsoft Azure
  • HTML5
  • CSS3
  • Vue JS
  • React Native
  • C++
  • Power BI
  • Visual Studio
  • Xamarin
  • Share Point
  • Microsoft SQL Server
  • Microsoft SQL Server Integration Services
  • Microsoft SQL Server Analysis Services
  • Microsoft SQL Server Reporting Services

Expertise

Web, Mobile and Business Intelligence

  • Collaboration platforms (text and video)
  • Business workflow management
  • Master Data Management
  • Human resources management
  • Enterprise resource planning (ERP)
  • Order processing
  • Accounting
  • Inventory management
  • Customer relationship management
  • Enterprise application integration (SAP, SAP BusinessOne and others)
  • Field data collection
  • Document management
  • Task management
  • Travel & Expenses management
  • Data analysis and reporting

Methodologies

Depending on the type of project, we can use one of the following work methodologies:

  • Agile
  • Waterfall
  • Dev Ops

Why us?

We are open to collaborate with all categories of businesses, from start-ups to enterprise-level corporations, regardless of their field of activity or industry.
EXE Software has more than 15 years of experience in delivering support and maintenance services for Web, Mobile and Bi solutions, for companies of all sizes, handling large volumes of data, while also having relevant expertise in integrating ERP (including SAP), CRM, SFA, Collaboration Platforms, Task Management Platforms and many others.
We strive to provide all our customers the same level of attention and quality, regardless of the project we are working on. What is more, we have our own R&D Department, as well as internal learning & development programs, in order to be able to constantly adapt our solutions and services to the latest technologies, such as Cloud or Artificial Intelligence.

How can you get an accurate estimation?

Let us know and one of our consultants will get in touch with you to help you decide what services are the most suitable for your business.

  • What is your company’s industry?
  • What business needs is the application/platform you need support for answering?
  • What technologies were used to build your app?
Contact

Benefits

  • After implementation support

Once the technical part is done and the project has been implemented, rest assured your software will remain functional, secure and up to date, due to our dedicated support team and quality services.

  • Ongoing support for current apps

Even if your company is using an application that has not been developed by EXE Software, you can still count on us to eliminate issues and keep it functional and secure.

  • Constant enhancements

On demand, EXE team can modify an app so that it will incorporate new business functionalities or change technical requirements, to answer current needs.

  • Technical improvement

If the app you are using no longer serves its purpose, the support team can restructure and even rewrite it, in order to make it optimum.

Effective Business Advice and Practices

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They trust us!

Companies like your use our products and services! Discover details about our projects with local and international clients, read their success stories and find out how collaborating with EXE Software has been the answer to their business needs.

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Some of our clients that successfully used our services

For us, “We are in this together” is more than just a motto – it is our way of doing things. We stand by our clients during the entire project, guiding them through each step to the cleverest software solutions.

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JTI

EXE Software has dedicated teams that ensure support for JTI’s applications in business areas such as finance, production and many others. We deliver services to JTI across the globe in numerous countries.

DDM

EXE Software has allocated dedicated resources to deal with DDM’s system engineering tasks.

L’Oreal

EXE team was responsible with the integration of in-house software solutions with SAP, while also providing technical support for SAP team and handling data migrations.